Built to last

We choose things that are hard to break.

It is the first question we ask about anything before it goes in the shop, ahead of how it looks and ahead of what it costs.

Why

Because a thing that arrives cracked helps nobody. You wait, you photograph it, you post it back, you wait again. We pay the freight twice and the maker pays for the piece. Everyone loses, and nobody enjoyed it.

So we do the boring thing instead: we do not sell fragile objects as our main range.

What that means in practice

• Solid metal, solid timber, leather, stone. Brass, bronze, copper, zinc alloy, stainless steel, beech, walnut. Materials with nothing inside them to shatter.
• No glue-on fixings on anything that carries weight. Adhesive hooks fall off walls. Ours take screws.
• No hollow plastic on a moving part. A handle is pulled ten thousand times. It should be the same handle at the end.
• Glass and ceramic can exist here, but they never lead. A cut crystal knob is a lovely thing. It is not the backbone of a shop.

What it does not mean

It does not mean expensive. A brass cabinet pull here is A$44. It means the money went into the material rather than into the packaging.

If something does arrive broken

Tell us and we will sort it. But the point of this page is that it should almost never happen, and that is a design decision we made on purpose — not a promise we are hoping to keep.