FAQ

Frequently Asked Questions

Are your products branded?

No. Everything we sell is plain and unbranded by design — no logos, monograms, licensed characters or slogans.

How do I know the materials are what you say?

We name the real fibre and the real dimensions on every listing. Where a supplier's description and the actual product disagree, we correct the listing or we do not sell the item. If a listing says linen, it is linen. If it says a set of four, four things arrive.

Where do you ship?

[[TO COMPLETE — list only the countries you actually ship to. Do not write "worldwide": the catalogue is priced on Australian freight.]]

How long does delivery take?

[[TO COMPLETE — use your supplier's real transit times. Do not estimate.]]

What does shipping cost?

[[TO COMPLETE — if free shipping is real, say so here and in the announcement bar. If it is not, remove the banner.]]

Can I track my order?

Yes. Every order receives a tracking number by email once it ships. You can also use the Track Your Order page.

What is your returns policy?

[[TO COMPLETE — this must match your published Refund Policy exactly. If the two disagree, the published policy wins.]]

Do you have a physical store?

[[TO COMPLETE]]

How do I contact you?

Through our contact form. We reply within [[X]] business days.