Shipping policy
Last updated: 13 October 2026
Where we deliver
We deliver within Australia only.
Our solid-wood furniture delivers to mainland Australia only (ACT, NSW, NT, QLD, SA, VIC and WA). It does not deliver to Tasmania or the islands.
What delivery costs
The customer pays for delivery. The delivery cost is built into the price shown, so it is paid as part of the item price, and there is no separate delivery charge at checkout. There are no handling, packing or card fees. Australian GST is included in every price.
How long it takes
- Homewares and everyday pieces: sent from our supplier's warehouse. Most orders arrive in 2 to 3 weeks.
- Solid-wood furniture: sent from an Australian warehouse. It usually arrives 5 to 10 working days after it is sent. Regional and remote areas can take longer.
- Christmas and Lunar New Year are slower. In those periods, allow up to 4 weeks.
If you order several pieces, they may arrive as separate parcels on different days.
Tracking
We email you a tracking number as soon as your parcel moves. If it has not moved for more than a week, email clientservices@nudahomeshop.com and we will chase the carrier.
Your address
Please check your delivery address before you pay. Once an order has been sent, we cannot change the address.
For large furniture, make sure someone can receive the delivery. If a first attempt fails because no one was there, a second attempt may cost extra. We pass that cost on at what the carrier charges us.
Damage in transit
Please check your delivery when it arrives. If anything is damaged, follow our Returns and refunds policy. For furniture, tell us within 2 working days of delivery.